Training

Educational Development Training

All of our training is fully customized to meet the specific needs of our client. The coursework material is focused on presenting the “How to do” and not just the “What to do.” If you have ever left a seminar feeling excited about what you learned and an associate suddenly says that’s great and asks,“how exactly do you do that?” and you find yourself stumped, you know what we mean.

As an example, you might have learned the importance of active listening, but exactly how do you listen? Hint: it’s not about hearing for hearing is not listening.

Maybe you learned about the importance of giving employees feedback to help change behavior. But exactly how do you do that? Did you learn anything about the ABCs (Antecedent – Behavior – Consequence) of behavioral change and how to select the proper Consequence for an 80% chance of success?

Perhaps you attended a conflict resolutions seminar. Did you learn how to implement the critical steps necessary to resolving the issue in a win-win manner or were you simply told what to do? Did you learn how to Disagree Diplomatically in the event the conflict issue is with your boss? Did you learn specifically what steps to take before addressing the issue? Did you learn what two words never to use in a conflict resolution situation?

Our workshops include, among others,

• How to Listen
• How to Negotiate Conflicts
• Customer Retention Skills
• Presentation skills
• High Achiever Leadership Skills
• Handling Difficult Conversations
• Team Building

Please contact us for additional information.